This privacy policy sets out how Bella Cosa uses and protects any information that you give Bella Cosa in connection with a wedding booking or inquiry.
Bella Cosa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified then you can be assured that it will only be used in accordance with this privacy statement.
Bella Cosa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 26th October 2021.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
- information for wedding and hotel bookings including dates, preferences, guest numbers and identities
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To enable us to provide products and services
- Internal record keeping and accountancy purposes
- We may use the information to improve our products and services.
- We may periodically send promotional emails about our services, special offers or other information that we think you may find interesting using the email address that you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customize the website according to your interests.
You are free to unsubscribe at any time
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Information may be shared with trusted third parties only where required to provide customers and guests with services and products, or to safeguard their health and welfare.
How we use cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
The types of cookies we use
We use four categories of cookies: required cookies, performance cookies, advertising cookies and functional cookies.
Required cookies
These are cookies that are necessary for our website to operate and cannot be switched off in our systems. You can set your browser to block these cookies, but some parts of our site will then not work.
The purposes for which we use these cookies include:
- Security. We use cookies to keep our website secure.
- Content display. We use cookies to ensure that our correct contact details are displayed on the site.
Performance cookies
These cookies allow us to recognize and count the number of visitors to our site and to see how visitors interact with our website. They help us to improve the way in which our website works, for example, by ensuring that users can easily find what they’re looking for. The data collected by the cookies is aggregated across all visitors so is anonymous.
Our performance cookies include:
- Google Analytics. We use Google Analytics to understand how our website is performing, to deliver relevant content and to make improvements to the site. To find out more about these cookies, visit: https://policies.google.com/technologies/cookies.
Advertising cookies
We use these cookies to tailor advertising to your interests – both on our site and other sites you visit. If you disable them, you’ll still see adverts, they just won’t be tailored to you. These cookies record your visit to our website, the pages you have visited and the links you have followed.
Our advertising cookies include:
- Google Ads. Cookies help to make advertising more effective. Without cookies, it’s harder for an advertiser to reach its audience, or to know how many ads were shown and how many clicks they received. We partner with Google to show ads to our visitors. These cookies serve a number of purposes, such as to stop you from seeing the same ad over and over again, to detect and stop click fraud, and to show ads that are likely to be more relevant (such as ads based on websites you have visited). Google store a record of the ads they serve in their logs. Full details of how Google treats this data can be seen here: https://policies.google.com/technologies/ads
- Facebook Ads. Similar to Google Ads we use cookies to track our Facebook ads. To find out more about Facebook’s privacy policy regarding cookies visit: https://www.facebook.com/privacy/policies/cookies/
Functional cookies
We use these to improve our site’s functionality and personalization for our users. They may be set by us, or by third party providers whose services we use on our site.
Our functional cookies include:
- YouTube. We use YouTube to show you videos on our site.
How to turn off cookies
You can turn off our performance, advertising and functional cookies by managing your Cookie Preferences.
You can also block cookies by changing the setting on your browser which allows you to block cookies. If you use your browser settings to block all cookies, including our required cookies, you may not be able to access all or parts of our website.
Most web browsers allow you to control cookies through the browser settings. To find out more about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.
To find out how to manage cookies on your browser, you can visit:
- Google Chrome, https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
- Microsoft Edge, https://support.microsoft.com/en-us/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd
- Mozilla Firefox, https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Microsoft Internet Explorer, https://support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
- Opera, https://www.opera.com/help/tutorials/security/privacy/
- Apple Safari, https://support.apple.com/en-gb/safari
Cookie lifespan
Not all cookies work for the same period of time. ‘Session cookies’ only operate temporarily and are erased when you close your browser. ‘Persistent cookies’ can last for much longer, in some cases several years, unless they are manually deleted.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.
You may request details of personal information which we hold about you under the current Data Protection Act. If you would like a copy of the information held on you please send us an email or write to us at Bella Cosa Lakeside, 3111 Masterpiece Road, Lake Wales, FL 33898.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Personal data will only be retained for up to 6 years unless required for accountancy or legal purposes, or to provide further products and services.
